Return Policy

All Orders Custom Made

Please understand that all orders placed in the Universal Creative Swag Shop are custom made by Fann Emblem locally in Orlando, Florida.

This means that you order is handcrafted, each time, before placing your order, please keep in mind:

• Typical turnaround of ordered products is a few weeks from the time the order is placed, to being available for pick-up, delivery, or shipping.

• If you need your order expedited, please contact us prior to placing the order to confirm delivery timelines (and rush fees, if applicable).

We’re thrilled to provide products to Universal Creative Teams globally. To do so, we offer various types of delivery of your Swag Shop Order:

Local Delivery (FREE): Exclusive to the UC Offices in Orlando, Florida. Deliveries are made once a week to every UC Office in Orlando. Your order will be left with a Security Guard (when applicable) and receipt of the delivery is always signed off on before we leave the office.

Select your office location at check-out for delivery closest to you.
Local Pick-Up (FREE): If you live near Downtown, Orlando (or just want to make a drive Downtown) our Fann Emblem office is located off of Orange Blossom Trail.

Select “Pick Up” at check-out.
Shipping (Additional Cost): We ship anywhere within the continental United States of America and partner with USPS & UPS for better costs + delivery times.

A live calculation of shipping (and delivery time) can be seen when you select the shipping time at check-out.

Requests to return items should either be called or e-mailed to Fann Emblem within five (5) business days of receiving your order.
If product is unworn and unwashed, it can be returned for an EVEN EXCHANGE of a like product.
Team Member is fully responsible for returning the items to Fann Emblem directly. New items will not be mailed out until items for return are received.