Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

• Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
• Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
• If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

 
Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect a full deposit to place your order at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date (if applicable). 

Once the pre-order has been placed, you are in queue and may not cancel (or make modifications) to the pre-ordered item(s). 

Returns & Exchanges
Every order placed is handcrafted, every time — meaning when placing your order, Fann Emblem works with it's distributors to select your color, style, cut and size garments, has them expedited to their Orlando Office and embroiders/screenprints on-site. They do not keep a stock (or quantity) of items on hand, nor do they ever drop-ship products to ensure only the best products and quality for the UDX Team. Therefore, all sales are final, and there are no returns or exchanges on any order.